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Guided help
Setup & Help
Answer a few plain-language questions. Guidance saves your progress and learns what helps this customer account.
Buy only what you need
POS, printer & tablet guide
Start with devices you already own. Test one complete order before buying several tablets or printers.
Kitchen display
Keep the Kitchen page open on a dedicated, powered tablet or laptop. This avoids paper jams and is the simplest supported handoff.
- Current Safari, Chrome, or Edge
- 8-inch or larger readable screen
- Reliable Wi-Fi and all-event power
- Screen can stay awake during service
Tablet, laptop, or phone
The Window POS and change calculator run in a current browser. A phone is a good emergency cash backup; a larger screen is faster for a busy line.
- Receives current security updates
- Dependable Wi-Fi; cellular is a useful backup
- Protective stand or case
- Charging while volunteers use it
Paper ticket printer
Paper printing is not plug-and-play from the cloud. Use a local bridge on the stand network so private printer access is never exposed to the internet.
- 80 mm network printer with Ethernet or Wi-Fi
- Raw TCP port 9100
- Plain-text or ESC/POS support
- Thermal for the counter; impact is often safer near heat and grease
Keep what already works
You can keep an existing Square or other card terminal and use Concession Bites for ordering, cash backup, kitchen tickets, inventory, and reports.
- Do not replace working payment hardware just to start
- Keep cash available during outages
- Tap to Pay requires the separate native staff companion
- Never repeat an uncertain card charge
Ask your helper
Use everyday words, like “How do I add a hamburger?” or “Where do I see volunteers?”
Guidance privacy & learning
Customer-scoped guidance can personalize this account. Shared training requires explicit opt-in and is de-identified before export.
Help from Concession Bites
Support tickets
Tell the platform owner what happened, keep the ticket number, and return here to read the answer.
Ask for a fix
Say where you were, what you tried, and what happened. Never paste passwords or payment keys.
Customer experience
Brand Kit
Choose a safe color palette and layout for this school or vendor. Save a draft, preview it, then publish when it looks right.
Start with a preset
Pick the closest look, then change only your school colors.
Live preview
This preview uses the same tokens as the customer menu.
Draft preview — changes are not live until you publish.
Your event menuOrder ahead, skip the line
Combo meal$10.00
Contrast checked when saved
Published versions
- No published versions yet.
Walk-up sales
Window POS
Take cash orders at the concession window and send paid tickets directly to the kitchen.
Checking connection…
Cash ordering will remain available if this device loses internet.
Volunteer Quick Help
Short, customer-specific tips for the task in front of you.
Use a phone if the main POS goes down
Sign in on an authorized phone and use this same Take Orders page. Cash ordering and the change calculator work here; card tapping requires the native staff companion.
Drawer Open
Pay at Window Claim
Look up the customer’s code. Inventory and price are checked again before cash is accepted.
Amount due$0.00
Menu
Current Cash Order
Catalog
Manage Menu
Staff Access
Individual accounts are scoped to this organization. Password hashes stay server-side.
Menu Items
Use Bulk Edit to change prices or availability for several items, or Add Item for a new food or drink.
Ingredients & supplies
Ingredients affect menu recipes. Supplies such as foil, food boats, oil, pans, and propane can be tracked separately as per-sale costs or shared overhead.
Menu Image Library
Choose one of our free, ready-to-use pictures or upload your own. Every picture is optional and uses the same clean card shape on the customer menu.
Drop a photo here
or click to choose a file
Change picture card size (usually leave this alone)
What customers will see
Square
Square Sync
Square Mapping
Map Concession Bites menu items to Square catalog item and variation IDs. Inventory still comes from Concession Bites recipes and ingredients.
Test Mode and Service Charge
Keep test mode on until launch. Concession Bites will calculate the service charge here and include it in the Square order payload as a Square service charge.
Import from Square
Window Order Test
Square Sync Queue
Operations
Inventory and Pickup
Inventory Adjustments
Use this for halftime giveaways, comps, waste, or restocks. It updates inventory only and does not create a customer order.
Pickup Policy
Tune the pickup window rules from the browser without editing JSON by hand.
Late-Night Markdown Alert
Set a reminder time for the end of the night and choose when leftover inventory should be marked down.
Accounting
Finance
A simple cash-style operating view. Concession purchases count when purchased.
For your bookkeeper or CPA
Review and reconcileConcession Bites helps organize records; it does not provide tax, legal, or accounting advice and is not a general ledger, audit, or tax-filing system. Before filing, have a qualified professional reconcile these records with your bank, payment-processor statements, payroll, donations, sales-tax obligations, and any activity tracked outside the app.
Amounts in the exports use whole cents so spreadsheet totals do not round unexpectedly. Draft and void expenses are included for review and must not be treated as posted expenses without confirmation.
Add Expense
Receipt Inbox
0 awaiting reviewJPG, PNG, or PDF. Starter hints work immediately; confirmed choices teach only this customer account. Parsed receipts stay drafts until a person approves them.
Ingredients & supplies
Recipe and overheadChoose how each item affects profit. A predictable amount used for each sale belongs in a recipe; shared event materials belong in overhead.
Recipe Builder
Choose an itemChecked food ingredients and per-sale supplies are deducted whenever one menu item is sold. Shared overhead is intentionally kept out of recipes.
Theoretical Menu Margins
Based on confirmed ingredient costsRecent Expenses
Event Profitability
Assign sales and expenses to an event to see profitability here.
Payment Provider
Loading…Configure multiple processors. Venmo is an optional in-app choice when Braintree is ready; customers can choose card, another wallet, or Pay at Window instead. Priority 1 is preferred; unhealthy or open-circuit providers are skipped before a charge starts. Credentials stay in server environment variables.
Concession Bites subscription
Start a 7-day free trial for this organization. Stripe securely collects the payment method and automatically starts the subscription after the trial.
Checking subscription setup…
Export
Use the package for a handoff. It includes cash-style P&L, sales, refunds, taxes collected, processing fees, expenses, receipt files when available, inventory/cost support, event results, payment references, and the finance audit trail.